Staying connected to your customers and suppliers has never been more important. That’s why we created Sky Connect with reliability in mind.
Call us: 03337 594 833
Our new research looks at the strength and adaptability of the UK’s small businesses, highlighting how a third of small business owners say that the secret to their resilience, during the pandemic, is sheer hard work and motivation.
Businesses across the UK have had to deal with a lot of change over the past year, with almost a third of British small business owners saying they’ve felt anxious and 79% noting that they’ve had to adapt their business. However, during this incredibly tough time for small businesses, over half have lent a helping hand to another business in need.
As we all work our way towards the ‘next normal’, our survey covered the country to find out how small businesses are bouncing back.
84% of small businesses in Cardiff adapted their business during the pandemic
The majority of Birmingham small businesses say they’re feeling optimistic about their business and would describe their local area as the same
76% of Edinburgh’s small business owners believe they’ve shown resilience at its best during the pandemic
A third of Glaswegian small business owners believe motivation is the key to success
60% of small business owners in Leeds believe they’re more resilient than larger businesses
London’s small business owners were the most giving during the pandemic, lending a hand to other businesses in need
Over half of small business owners in Manchester say resilience is down to sheer hard work
A third of Nottingham’s small businesses say they felt stronger thanks to the resilience of their staff over the past year
77% of small businesses in Sheffield feel optimistic about the future of their business
“The pandemic has been one of the biggest challenges for the business since Lowie was founded nearly twenty years ago. But we used our passion for what we do to work hard, push us through the tough times and adapt to a fully online business during lockdowns.
"The work we put in to reach customers online has benefited us long-term and we’re now feeling very optimistic about the future of the brand as we continue to improve our ecommerce offerings and create beautiful handcrafted designs we know our customers will love.”
Bronwyn Lowenthal, Founder of Lowie, a sustainable fashion brand based in London
“While the pandemic presented challenges for us and many local businesses, we were determined to keep the business running at all costs and continue to provide the community and our loyal customers with tasty and sustainable vegan meals to help see them through the depths of lockdown.
"Witnessing the incredible positive response from our customers, who have truly rallied around us during this difficult time, has made us more and more optimistic for the future and shown that hard work really does pay off.”
Kyle Parchment, Founder of Jam ‘n’ Vegan, a meal delivery firm based in Birmingham
Staying connected to your customers and suppliers has never been more important. That’s why we created Sky Connect with reliability in mind.
Call us: 03337 594 833
New customers only. Sky Fibre or Full Fibre areas only. Speeds vary by location. Superfast Speeds up to 76/19 Mbps. Standard Ultrafast speeds up to 150/28 Mbps. All prices exclude VAT at 20%. Call charges: may apply if you call from a non-Sky line, please check your provider’s tariff guide. Savings independently verified by FDM. Pricing was verified by FDM on 28/02/2024 available via bt.com/business. Comparisons exclude pricing not available online via bt.com/business. Save up to £444.00 with Sky Business as a new customer when you switch from BT Business as an existing BT Business customer that is currently paying Standard Pricing. This comparison compares Sky Business' Essential plan with download speeds of up to 76Mbps, priced at £27.95/month for 24-months, £29.95/month thereafter, and includes Installation & Activation, and Unlimited UK Calling Plan. Sky Business charges one off £12.00 fee for Postage & Packaging. Saving is vs BT Business' Standard Fibre 76 Essential + Digital Line plan with download speeds of up to 76Mbps, priced at £32.95/month for 24-months, £39.95/month thereafter. BT Business charges £20.00 one off fee for Installation & Activation, £9.95 one off fee for Postage & Packaging, £7.00/month for Unlimited UK Calling Plan. Over 24 months, a BT Business customer paying Standard Prices with comparable contract features would pay £1,126.80 vs £682.80 with Sky Business as a new in-contract customer. Sky Business' Essential plan, Total Cost over 24 months in contract is -£444.00 less than BT Business' Standard Fibre 76 Essential + Digital Line total Standard Pricing cost over 24 months. Save up to £385.20 with Sky Business as a new customer when you switch from BT Business as an existing BT Business customer that is currently paying Standard Pricing. This comparison compares Sky Business' Pro plan with download speeds of up to 76Mbps, priced at £35.95/month for 24-months, £39.95/month thereafter, and includes Installation & Activation, Postage & Packaging, Unlimited UK Calling Plan, and 4G Backup. Sky Business charges £4.95/month for Static IP. Saving is vs BT Business' Standard Fibre 76 Enhanced + Digital Line plan with download speeds of up to 76Mbps, priced at £42.95/month for 24-months, £49.95 thereafter, and includes 4G Backup, and Static IP. BT Business charges £20.00 one off fee for Installation & Activation, £9.95 one off fee for Postage & Packaging, £7.00/month for Unlimited UK Calling Plan, £0.00/month for Static IP. Over 24 months, a BT Business customer paying Standard Prices with comparable contract features would pay £1,366.80 vs £981.60 with Sky Business as a new in-contract customer. Sky Business' Pro plan Total Cost over 24 months in contract is -£385.20 less than BT Business' Standard Fibre 76 Enhanced + Digital Line total Standard Pricing cost over 24 months. Save up to £85.20 with Sky Business as a new customer when you switch from BT Business as an existing BT Business customer that is currently paying Standard Pricing. This comparison compares Sky Business' Plus plan with download speeds of up to 76Mbps, priced at £47.95/month for 24-months, £49.95/month thereafter, and includes Installation & Activation, Unlimited UK Calling Plan, and 4G Backup. Sky Business charges £4.95/month for Static IP, and £12.00 one off fee for Postage & Packaging. Saving is vs BT Business' Standard Fibre 76 Enhanced + Digital Line plan with download speeds of up to 76Mbps, priced at £42.95/month for 24 months, £49.95/month thereafter, and includes 4G Backup, and Static IP. BT Business charges £20.00 one off fee for Installation & Activation, £9.95 one off fee for Postage & Packaging, £7.00/month for Unlimited UK Calling Plan, £0.00/month for Static IP. Over 24 months, a BT Business customer paying Standard Prices with comparable contract features would pay £1,366.80 vs £1281.60 with Sky Business as a new in-contract customer. Sky Business' Plus plan, Total Cost over 24 months in contract is -£85.20 less than BT Business' Fibre 76 Enhanced + Digital Line total Standard Pricing cost over 24 months. Click here for full details.
Full Fibre Plus customer adds speed flex 500 or 900: Speed flex 500/900 Mbps is included in your package for your contract term and cannot be removed. As part of this offer, you’ll receive an additional £15 off your package price for your contract term. At the end of your contract term, you’ll be charged the standard add-on monthly price and subject to the standard add-on terms (see your Contract Information or the Terms and Conditions for more information).
Stay connected guarantee: if your 4G back-up does not activate within 30 seconds of a reported broadband outage, we'll add a one-off £25 credit to your Sky Business account. New Pro & Plus customers only. One claim per customer. Requires working 4G back-up with coverage connected to mains power. To claim, you must report the outage to the Sky Business Customer Service Team within 24 hours.
30-day money back guarantee: To cancel without early termination charges, contact us within 30-days of activation. You’ll be refunded subscription payments paid (excludes delivery, install, add-on and usage fees).
Reliable service: thanks to our automatic 4G backup. 4G backup included with Pro and Plus packages only. 4G coverage required.
UK-wide Coverage: All products and services are tailored to each client and are subject to availability and location.
Call charges: Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide.
General - Broadband: Sky Fibre or Full Fibre areas only. Speeds: varies by location – check our speed checker or call us for speed estimate. Term: 12, 24 and 36-month terms available. Price lock guarantee: no increase to monthly subscription payments in 2024 (excludes offers ending, add-ons or usage fees). Price may increase after the end of the guaranteed period. Switching: we will manage your switch if from a provider on Openreach network. If Virgin or non-Openreach provider, you must manage and cancel your existing service once you have switched. Sky will not be liable if your existing provider fails to cancel your existing service. Installation: No upfront costs apply to online only offer Pro deal only. Pay £0 for postage and packaging (normally £12.99 + VAT at 20%). Pay £0 for additional Openreach installation if required (normally £99 + VAT at 20%). For all other deals £12 delivery applies. £99 Openreach install may apply. Prices exclude 20% VAT and may vary. 4G Backup: Requires 4G available on selected packs only. Unlimited UK calls: All packs include calls to 01, 02, 03, UK mobiles and Isle of Man numbers (excludes Channel Islands, indirect access, dial-up internet & 070 numbers) – subject to Sky’s Acceptable Use Policy. See our tariff guide, for details of our pay per use call charges. Premium rate numbers blocked by default. Block may be lifted via My Account. Premium rate numbers & international numbers charged separately - see our tariff guide. Restrictions: in the event of a power failure or broadband outage, calls to emergency services using VOIP technology via your broadband won’t be possible (even if you have 4G backup). Compatibility: You are responsible for ensuring that security alarms or other critical business services are compatible & will continue to work in an outage. Speed guarantee does not apply to 4G backup. Voice Lines: Essential and Pro packs include 1 digital phone line. Plus packs include up to 2 digital phone lines. Additional lines cost £10 (plus VAT) per month for each new line. Plus, a one-off £10 (plus VAT) activation fee, per line. Standard Security: includes a firewall on the router & restricts access to phishing and malware-infected sites. We can’t guarantee these will detect any viruses, so we strongly recommend that you protect your business from cybercrime by using up-to-date antivirus software.
Full Fibre/Ultrafast Broadband: Sky Full Fibre areas only. Full Fibre available to 21% of UK businesses. Speeds vary by location. Speeds up to: 76/19 Mbps with Essential full fibre 76/19 Mbps; 150/28 Mbps as standard with Full Fibre Pro & Plus; 300/47 & 500/60 & 900/105 with Speed Flex for Full Fibre Pro & Plus. Openreach engineer installation: required for new Full Fibre customers, cost £99. Speed Flex: 500/60 Mbps add-on included with 24/36-month terms for Plus package or £10 for 300/47Mbps or £20 for 900/105Mbps. Pro package extra monthly charge: £10 for 300/47Mbps or £15 for 500/60Mbps or £20 for 900/105Mbps add-on. Ultra-reliable & Full Fibre is the UK’s most reliable broadband technology: based on the Ofcom UK Home Broadband Performance report (published May 2020). Up to 10x faster: a comparison of Sky Business Full Fibre Pro & Plus with the Speed Flex 500 Mbps add-on (£15p/m (ex VAT)) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020).
Add-ons: SecurityEdge: included at no extra cost with Plus pack. Compatible router required. Available as an add-on for Essential and Pro pack, cost +£9 month. SecurityEdge will not work if connected via a VPN or a non-Sky Business DSNS server and certain web filtering features will not be available on the 4G Dongle. Term: add at any time. 30-days’ prior notice required to remove SecurityEdge add-on.
Static IP: cost +£4.95 a month. Address is owned by Sky Business. Static IP service will not be available during a broadband outage, even if you have 4G backup. Term: add at any time. 30-days’ prior notice required to remove Static IP. Once removed, Static IP address cannot be reinstated. Should you remove then add a Static IP add-on more than once within a 12-month period, an admin charge may apply see our tariff guide.
International calls: includes 500 minutes of calls to international landlines and mobiles in 48-popular destinations, after which Sky’s standard international rates apply, see our tariff guide. Cost: +£12 per month. Calls which are not included shall be billed in arrears. Sky will pro-rate your international call allowance and fee to reflect the period you received the service. You may see an adjustment on your next monthly bill. Term: Add at any time. 30-days’ prior notice required to remove your service. If you remove then add calls pack more than once within 12-months, an admin charge may apply, see our