Event tickets
Buying tickets online can sometimes be a tricky business - especially if you’re not sure if the ticket seller is official and your tickets fail to turn up at all. Read our guides to help you if things go wrong.
Template Letters
Letter to claim under Section 75 for undelivered tickets
If your undelivered tickets had an individual value of £100 or more, you can use this template letter to claim a refund from your credit card provider.
Letter to complain about tickets that are not what you ordered
Have you received tickets for an event that are not what you ordered? If so, you are entitled to ask for a refund. This template letter helps you do this.
Letter of complaint about tickets that didn't arrive on time
Use this letter template to complain about tickets that didn't arrive on time. It helps you to explain that the seller is in breach of contract and ask for a refund.