New Induction video
Introduction
This guide is for returning and new students as well as staff to show initial guides on what services Digital Services provides and how to use them. More guides will be added as and when they are created. If you are being prompted to sign in using any of the links below, check out the article entitled, "Accessing Coventry University Systems".
General Information
Student Induction - How to Register for Your Digital Services Account
How to Contact the Digital Service Centre (and how we process your tickets)
How to Search our Knowledge Base
Felix - The Digital Services Virtual Agent
Account
Accessing Coventry University Systems (which login to use for each system/webpage)
Multi-Factor Authentication (MFA) - User Guide & How to Change Your Mobile Number
Network
Wi-Fi - Android & Chromebook Devices
Cisco VPN - Apple macOS Devices
Cisco VPN - Android & Apple iOS Devices
Aula
Who to Contact with Aula Problems
Accessing Timetable in Web Browser
Accessing Timetable in Aula Mobile App
Accessing "Spaces" for Course Community & Modules
Accessing Textbook & Weekly Study Resources
Difference between Posts in the Feed and direct messages
Software
Guide to Company Portal on a staff laptop
Install Microsoft Office 365 for Windows on your Personal Device
Install Microsoft Office 365 for Mac on your Personal Device
Getting Started with Microsoft OneDrive
Citrix Workspace - Multi Factor Authentication Token Setup
Citrix Workspace - Accessing Citrix through the app or Web Portal
Citrix Workspace – Virtual Applications
Citrix Workspace – Staff Virtual Desktop
Printing & Scanning
Register your Phoenix ID Card to the Printer
Print using a University Device
Junk & Phishing E-mails
Proofpoint Service and How it Works
Proofpoint and How it Protects Us from Phishing Attacks
Proofpoint Digest Emails and Quarantine
Proofpoint - How to add block email senders
If you require further assistance, you can make contact with us in the following ways:
How to contact the Digital Service Centre
We recommend using the following options available in the IT Support - Digital Services portal.
- For "How to?" queries we recommend you ask Felix or search Self-Help in the first instance where you may find the answer to your question.
- If you need to speak to us at a specific time please use Make Appointment.
- To request a service or product or report something broken with our Digital Services and Products please log an incident with us using Raise a ticket and choosing the category you need.
- If you don't find the answer to your question then Ask a 'How to' Question in our Something Else Category in Raise a ticket.
- If your ticket is urgent then please call us on 02477657777 (open 24 hours, 7 day a week).