Dudley borough family centres - we want your views!

As family centres across Dudley borough become local family hubs (as part of Dudley's family hub network) we want to know what your experience of the existing family centres has been like. We'll use this information to help monitor our progress, review and improve our services.

If you have more than one child, please answer the questions based on your overall experience.

The survey should take around eight minutes to complete. The survey closes on Friday 4 August.

Thank you for taking the time to give us your feedback.

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* 1. Are you currently:

pregnant

a parent /carer to a child under the age of two

a parent/carer to a child between two and four

A parent/carer of a primary school aged child

A parent/carer of a young person aged over eleven

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* 2. Home Postcode

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* 3. Which family centres in Dudley borough do you or have you ever used? (tick as many as used)

Brierley Hill Family Centre (Brierley Hill)

Dudley North Family Centre (Coseley)

Dudley Central Family Centre (Dudley)

Halesowen Family Centre (Lye)

Stourbridge Family Centre (Stourbridge)

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* 4. Have you only recently (in the last six months) started visiting family centres (now called family hubs)?

Yes

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* 5. How often do you visit any of the family centres?

Once a week

Once every two weeks

Once a month

Occasionally

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* 6. Overall how satisfied are you with the family centre/s?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 7. How did you hear about the family centre/s? (please tick all that apply)

Midwife

Health visitor

Doctor

School/nursery

Leaflet

Family/friend

Website

Social media

Other (please specify)

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* 8. What services have you used at the family centre/s? Tick all that apply

Attend nursery / childcare provision

To attend a midwifery clinic

Healthy pregnancy service

Attend antenatal group

Attend a parenting group

To see a health visitor

Attend a baby clinic

Support with infant feeding

Support with emotional health and wellbeing

Parent-infant support (video interactive guidance)

Relationship support

Early language support

Baby/toddler drop-in session

Introduction to solids

Stop smoking service

Advice on childcare e.g. time for twos / extra time for threes and fours

Foodbank voucher

Housing support fund voucher

Financial advice & support

Family support

Sensory session (Stourbridge specific)

Family Group Conference (FGC)

Advice or signposting

Other (please specify)

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* 9. Which answer best fits your thoughts on the following statements

	strongly agree	agree	neither agree or disagree	disagree	strongly disagree
The family centre is welcoming	The family centre is welcoming strongly agree	The family centre is welcoming agree	The family centre is welcoming neither agree or disagree	The family centre is welcoming disagree	The family centre is welcoming strongly disagree
The staff there are welcoming and friendly	The staff there are welcoming and friendly strongly agree	The staff there are welcoming and friendly agree	The staff there are welcoming and friendly neither agree or disagree	The staff there are welcoming and friendly disagree	The staff there are welcoming and friendly strongly disagree
I can ask staff for help and advice	I can ask staff for help and advice strongly agree	I can ask staff for help and advice agree	I can ask staff for help and advice neither agree or disagree	I can ask staff for help and advice disagree	I can ask staff for help and advice strongly disagree
The staff are knowledgeable	The staff are knowledgeable strongly agree	The staff are knowledgeable agree	The staff are knowledgeable neither agree or disagree	The staff are knowledgeable disagree	The staff are knowledgeable strongly disagree
The staff give me accurate and up to date information	The staff give me accurate and up to date information strongly agree	The staff give me accurate and up to date information agree	The staff give me accurate and up to date information neither agree or disagree	The staff give me accurate and up to date information disagree	The staff give me accurate and up to date information strongly disagree
The staff deal with any problems that arise	The staff deal with any problems that arise strongly agree	The staff deal with any problems that arise agree	The staff deal with any problems that arise neither agree or disagree	The staff deal with any problems that arise disagree	The staff deal with any problems that arise strongly disagree
The staff deliver what they promise	The staff deliver what they promise strongly agree	The staff deliver what they promise agree	The staff deliver what they promise neither agree or disagree	The staff deliver what they promise disagree	The staff deliver what they promise strongly disagree
The centre helps keep me and my child safe	The centre helps keep me and my child safe strongly agree	The centre helps keep me and my child safe agree	The centre helps keep me and my child safe neither agree or disagree	The centre helps keep me and my child safe disagree	The centre helps keep me and my child safe strongly disagree
The centre helps me support my child’s learning	The centre helps me support my child’s learning strongly agree	The centre helps me support my child’s learning agree	The centre helps me support my child’s learning neither agree or disagree	The centre helps me support my child’s learning disagree	The centre helps me support my child’s learning strongly disagree
The centre helps my child & family to be healthy	The centre helps my child & family to be healthy strongly agree	The centre helps my child & family to be healthy agree	The centre helps my child & family to be healthy neither agree or disagree	The centre helps my child & family to be healthy disagree	The centre helps my child & family to be healthy strongly disagree
Staff at the centre understand my needs	Staff at the centre understand my needs strongly agree	Staff at the centre understand my needs agree	Staff at the centre understand my needs neither agree or disagree	Staff at the centre understand my needs disagree	Staff at the centre understand my needs strongly disagree
Staff at the centre help me find all the information I need	Staff at the centre help me find all the information I need strongly agree	Staff at the centre help me find all the information I need agree	Staff at the centre help me find all the information I need neither agree or disagree	Staff at the centre help me find all the information I need disagree	Staff at the centre help me find all the information I need strongly disagree
Staff take account of my views, suggestions and concerns	Staff take account of my views, suggestions and concerns strongly agree	Staff take account of my views, suggestions and concerns agree	Staff take account of my views, suggestions and concerns neither agree or disagree	Staff take account of my views, suggestions and concerns disagree	Staff take account of my views, suggestions and concerns strongly disagree
I feel listened to and involved in decisions that affect me and my child	I feel listened to and involved in decisions that affect me and my child strongly agree	I feel listened to and involved in decisions that affect me and my child agree	I feel listened to and involved in decisions that affect me and my child neither agree or disagree	I feel listened to and involved in decisions that affect me and my child disagree	I feel listened to and involved in decisions that affect me and my child strongly disagree
I am treated with respect	I am treated with respect strongly agree	I am treated with respect agree	I am treated with respect neither agree or disagree	I am treated with respect disagree	I am treated with respect strongly disagree
Overall I’m happy with the service from the family centre	Overall I’m happy with the service from the family centre strongly agree	Overall I’m happy with the service from the family centre agree	Overall I’m happy with the service from the family centre neither agree or disagree	Overall I’m happy with the service from the family centre disagree	Overall I’m happy with the service from the family centre strongly disagree
I don’t have to tell my story lots of times because the staff work as a team	I don’t have to tell my story lots of times because the staff work as a team strongly agree	I don’t have to tell my story lots of times because the staff work as a team agree	I don’t have to tell my story lots of times because the staff work as a team neither agree or disagree	I don’t have to tell my story lots of times because the staff work as a team disagree	I don’t have to tell my story lots of times because the staff work as a team strongly disagree

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* 10. What have you gained from using the family centre/s? (Please tick all that apply to you).

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* 11. What do you think we could be doing better at the family centres?

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* 12. Have you any additional comments?

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* 13. As family centres become family hubs we are looking for parents and carers to help shape the future direction of offer and support. Would you be interested in being involved?

Yes (please provide your name and contact details - an email address is fine)

Would you like to receive regular updates on all things children and families in the borough. Please subscribe to our mailing list.

Equality monitoring of DMBC consultations
Dudley Council is committed to delivering quality services that are accessible to all. To help ensure that our services meet your needs and those of the wider community we serve, please answer the questions below. The information you provide will be used to produce statistical information to monitor and improve our services to ensure they are delivered fairly. This information will be used by Dudley Council only and will not be shared with any external parties.

The information you provide will be treated in confidence and held securely in accordance with the provisions of the Data Protection Act 1998. Further information on the data protection act can be found on the Information
Commissioner’s website at www.informationcommissioner.gov.uk

The following questions are optional.

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* 14. How would you describe your gender

Male

Female

non-binary

prefer not to say

Other (please specify)

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* 15. Do you consider yourself to be disabled?

The Equality Act 2010 defines a disabled person as “someone who has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”.

Disabled

Not disabled

Prefer not to say

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* 16. What is your ethnic group

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* 17. Your age

0-19

20 - 29

30 - 39

40 - 49

50 - 59

60+

prefer not to say

	Yes	No	Neutral	Not applicable
I have learned how to keep me and my child safe	I have learned how to keep me and my child safe Yes	I have learned how to keep me and my child safe No	I have learned how to keep me and my child safe Neutral	I have learned how to keep me and my child safe Not applicable
I have a better understanding of my child's development needs	I have a better understanding of my child's development needs Yes	I have a better understanding of my child's development needs No	I have a better understanding of my child's development needs Neutral	I have a better understanding of my child's development needs Not applicable
I feel confident in meeting my child’s emotional needs	I feel confident in meeting my child’s emotional needs Yes	I feel confident in meeting my child’s emotional needs No	I feel confident in meeting my child’s emotional needs Neutral	I feel confident in meeting my child’s emotional needs Not applicable
I feel more able to support my child’s learning	I feel more able to support my child’s learning Yes	I feel more able to support my child’s learning No	I feel more able to support my child’s learning Neutral	I feel more able to support my child’s learning Not applicable
I feel more confident as a parent	I feel more confident as a parent Yes	I feel more confident as a parent No	I feel more confident as a parent Neutral	I feel more confident as a parent Not applicable
My family routines have improved	My family routines have improved Yes	My family routines have improved No	My family routines have improved Neutral	My family routines have improved Not applicable
I am more able to support my family to be healthier	I am more able to support my family to be healthier Yes	I am more able to support my family to be healthier No	I am more able to support my family to be healthier Neutral	I am more able to support my family to be healthier Not applicable
I have developed my parenting skills	I have developed my parenting skills Yes	I have developed my parenting skills No	I have developed my parenting skills Neutral	I have developed my parenting skills Not applicable
My child is more settled	My child is more settled Yes	My child is more settled No	My child is more settled Neutral	My child is more settled Not applicable
My child is more confident	My child is more confident Yes	My child is more confident No	My child is more confident Neutral	My child is more confident Not applicable
My child behaves better	My child behaves better Yes	My child behaves better No	My child behaves better Neutral	My child behaves better Not applicable
My child has better speech	My child has better speech Yes	My child has better speech No	My child has better speech Neutral	My child has better speech Not applicable
My child focuses more and listens	My child focuses more and listens Yes	My child focuses more and listens No	My child focuses more and listens Neutral	My child focuses more and listens Not applicable
I have had support from other parents	I have had support from other parents Yes	I have had support from other parents No	I have had support from other parents Neutral	I have had support from other parents Not applicable
I have had financial support and help with the cost of living	I have had financial support and help with the cost of living Yes	I have had financial support and help with the cost of living No	I have had financial support and help with the cost of living Neutral	I have had financial support and help with the cost of living Not applicable
I have had support with housing	I have had support with housing Yes	I have had support with housing No	I have had support with housing Neutral	I have had support with housing Not applicable
I have had support with benefits	I have had support with benefits Yes	I have had support with benefits No	I have had support with benefits Neutral	I have had support with benefits Not applicable
I have had support with finding work or training	I have had support with finding work or training Yes	I have had support with finding work or training No	I have had support with finding work or training Neutral	I have had support with finding work or training Not applicable
I have access to a food bank	I have access to a food bank Yes	I have access to a food bank No	I have access to a food bank Neutral	I have access to a food bank Not applicable
I have met new friends	I have met new friends Yes	I have met new friends No	I have met new friends Neutral	I have met new friends Not applicable
I don’t feel so lonely or isolated	I don’t feel so lonely or isolated Yes	I don’t feel so lonely or isolated No	I don’t feel so lonely or isolated Neutral	I don’t feel so lonely or isolated Not applicable
My emotional wellbeing has improved	My emotional wellbeing has improved Yes	My emotional wellbeing has improved No	My emotional wellbeing has improved Neutral	My emotional wellbeing has improved Not applicable
I have a happier stronger relationship with my child	I have a happier stronger relationship with my child Yes	I have a happier stronger relationship with my child No	I have a happier stronger relationship with my child Neutral	I have a happier stronger relationship with my child Not applicable

Dudley borough family centres - we want your views!

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* 1. Are you currently:

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* 2. Home Postcode

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* 3. Which family centres in Dudley borough do you or have you ever used? (tick as many as used)

Question Title

* 4. Have you only recently (in the last six months) started visiting family centres (now called family hubs)?

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* 5. How often do you visit any of the family centres?

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* 6. Overall how satisfied are you with the family centre/s?

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* 7. How did you hear about the family centre/s? (please tick all that apply)

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* 8. What services have you used at the family centre/s? Tick all that apply

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* 9. Which answer best fits your thoughts on the following statements

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* 10. What have you gained from using the family centre/s? (Please tick all that apply to you).

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* 11. What do you think we could be doing better at the family centres?

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* 12. Have you any additional comments?

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* 13. As family centres become family hubs we are looking for parents and carers to help shape the future direction of offer and support. Would you be interested in being involved?

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* 14. How would you describe your gender

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* 15. Do you consider yourself to be disabled*? *The Equality Act 2010 defines a disabled person as “someone who has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”.

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* 16. What is your ethnic group

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* 17. Your age

* 15. Do you consider yourself to be disabled?

The Equality Act 2010 defines a disabled person as “someone who has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”.