The Record Hub Reviews

4,519  Excellent
TrustScore 4.5 out of 5

4.6

In the Music Store category

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Reviews4.6

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I order from here a lot & had a small issue for the first time recently. The customer service response was super quick and so helpful. Resolved my issue very quickly & graciously.

Date of experience: 06 March 2024


Rated 3 out of 5 stars

In general fine

In general fine, but before the purchase was offered to the post, took a bit long. Now I receive way too many emails.
That’s why 3 in stead of 4 stars.
Cheers and all the best from The Netherlands

Date of experience: 06 March 2024


Rated 5 out of 5 stars

Good Prices

There is a wide range of albums here that you can't find anywhere else, also cheaper then golden discs.

Date of experience: 23 February 2024


Rated 5 out of 5 stars

Excellent!

Excellent as usual. The records arrived quickly and were packaged really well.

Date of experience: 26 February 2024


Rated 4 out of 5 stars

Very smooth purchase

Very smooth purchase. Website was very straight forward and quick turnaround. Looking forward to start building up those points.

Date of experience: 19 February 2024


Rated 5 out of 5 stars

Great online store

Ordered 2 albums Monday afternoon,had them Wednesday. Great service, excellent catalogue to choose from and very keen price's...
Won't be using golden discs no more!!

Date of experience: 28 February 2024


Rated 4 out of 5 stars

Very convenient

Being able to send a voucher to the email account of someone is very convenient. My pal was then able to make their own record choice very easily.

Date of experience: 08 February 2024


Rated 5 out of 5 stars

Irish, great prices, fast shipping

I was looking for a specific record to add to my collection. The Record Hub had competitive pricing and reasonable shipping. Arrived quickly in perfect condition. Have ordered again since- great to be able to support Irish

Date of experience: 07 February 2024


Rated 5 out of 5 stars

I ordered 3 vinyls

I ordered 3 vinyls, the mcr three cheers for sweet revenge, the killjoys album, and the panic at the disco death of a bachelor vinyl and all of them are insane, i love them to bits and listen to them almost everyday. The only thing that was a slight problem was the death of the bachelor, the song itself was a lil raspy, but i emailed the company and they were sweethearts and even refunded the item. Genuinely the only shop i trust with my whole heart and will be buying off here every time!! The delivery took a week as i live in ireland, and it came in sealed well in a box that kinda squished the vinyls so they dont move around. In the end im very satisfied

Date of experience: 22 January 2024


Rated 4 out of 5 stars

Store great, delivery not so great

Great selection and the order was shipped quickly, but please re-consider your choice of courier. Fastway are a nightmare to deal with and I ended up waiting an extra 3 days to receive my order due to them not doing their job correctly

Date of experience: 31 January 2024

Reply from The Record Hub

Hi,

Thank you for taking the time to give us your feedback - we really appreciate it. Following feedback from a few customers we have reviewed and amended our list of preferred delivery partners and expect to see an improvement in this area going forward.

Regards,
Helen @ The Record Hub


Rated 5 out of 5 stars

Excellent service

Have been buying from The Record Hub for a few years and find their service to be excellent, keenly priced, quick delivery, well packaged and any issues I may have had, which were few, dealt with in a timely manner. Recommended seller.

Date of experience: 22 January 2024


Rated 1 out of 5 stars

Order not sent yet, no customer service

Ordered on the 9th of Jan, it says 2-4 day shipping to Ireland. Hasn't been sent yet. Emailed customer service 48h ago but haven't got a response. Hoping posting here will get their attention and get it sorted as I'm really not happy. Order number 73027

Update: made myself a menace and just relentlessly contacted any possible avenue and got sorted so everyone else having issues I recommend that's what you do!

Date of experience: 09 January 2024

Reply from The Record Hub

Hi,

We are sorry you experienced these issues. An issue with our internal systems meant communications were affected for a small number of customers. including you. I appreciate that this was a long and frustrating experience for you and while it is now resolved, it was not ideal. I will contact you privately to discuss further.

Regards,
Helen @ The Record Hub


Rated 5 out of 5 stars

Great!

Fast and efficient and a great price! Also a small Irish company so give them some support!

Date of experience: 19 February 2024


Rated 5 out of 5 stars

Bought loads of albums from here

Bought loads of albums from here, always arrive in perfect condition and in great time.
Limited selection, but cheaper than other retailers and brilliant sales. 10/10

Date of experience: 22 January 2024