Useful Contacts A list of useful contacts in Mitie Quick links People SupportEmployee WellbeingPayroll, Pensions, Workplace+Vetting ServicesRecruitmentLearning and DevelopmentTUPE and ChangeReward and RecognitionFleetITFinanceThe Mitie Foundation Contact the CEO Do you have a question you would like to ask Phil Bentley, CEO, directly? Email him on [email protected] Useful Contacts TeamPeople Hub / Email ContactPhone ContactPeople SupportPeople Support (HR)Raise an “Ask HR Ticket”0330 123 4005 People Support FAQs – answers to some of the most frequently asked questions relating to our people and processesPeople Support FAQsReferences – ex-employee requests[email protected]0330 123 4005 References – current employee requests e.g. financial references Raise an “Ask HR Ticket” 0330 123 4005 Employee WellbeingEmployee Assistance Programmehttps://mitiewell.my-eap.comAccess Code – mitiewell0800 111 6387 (UK & NI)+44 (0)845 330 5132 (International)Virtual GP (24 hours)https://mitie.gp-24.com0345 319 3107Speak Up’ Whisleblowinghttp://mitiepeople.com/whistleblowing0800 949 6388COVID-19 Advice and Support[email protected]0330 123 4005COVID-19 Vaccination Queries[email protected]n/aOccupational Health (Optima)[email protected]03300 084 308 Payroll, Pensions & Workplace+Payroll – Non WP+Raise an “Ask HR Ticket”0330 123 4005 Central[email protected]0330 123 4005 Group & Shared Services[email protected]0330 123 4005 Cleaning – Hourly[email protected]0330 123 4005 Cleaning – Salaried[email protected]0330 123 4005 Security – Hourly[email protected]0330 123 4005 Security – Salaried[email protected]0330 123 4005 Technical Services, IFM Payroll (PFI, FM, NI & DAEL)[email protected]0330 123 4005 Payroll Compliance[email protected]0330 123 4005 Overpayments[email protected]0330 123 4005 Contractual Mitie Pension[email protected]0117 322 1089Auto-enrolment Workplace Pension[email protected]0117 322 1089Payroll Benefits [email protected]0117 322 1092Workplace+ System Issues[email protected]0117 322 1830 (option 2)Workplace+ Number Creation[email protected]01604 744072 Vetting ServicesVetting – Non-Security[email protected]01604 744072 / 08458 387 285Vetting – Security[email protected]01604 744072 / 08458 387 285SIA Licence Renewals[email protected]01908 481 858 RecruitmenteArcu Technical Support[email protected] Security Recruitment[email protected]n/aCleaning Recruitment[email protected]n/aVolume Resourcing[email protected]0116 261 5033Specialist Resourcing[email protected]0116 323 0191Contractors / Agency Workers[email protected]n/a Learning & DevelopmentL&DRaise an “Ask HR Ticket”0330 123 4005 TUPE and ChangeChange TeamRaise an “Ask HR Ticket”n/aTUPE-In[email protected]0117 322 1801TUPE-Out[email protected]0117 322 1801 Reward & RecognitionGroup Reward team[email protected]n/aCelebration Hub (Mi Deals/ Benefits)Benefits (Choices) & Discounts(including cycle to work, finance schemes and dental cover)Visit Celebration Hub via People HubEnquiry Centre via Celebration Hub0203 780 1891Recognition – Mitie StarsTo nominate a colleague visit Celebration HubTo contact the Mitie Stars team – [email protected]0845 408 4065Cycle to Work[email protected]0800 247 1233Childcare Vouchers – Edenred (closed for new entrants)[email protected]0800 247 1233PMC – Alliance Healthcare[email protected]0808 168 1232SIP and SAYE (Link Group)mitiepeople.com/shares[email protected]0371 664 0542Life AssuranceInformation on Celebration HubExpression of wish form:Life Cover and Expression of Wish Form (Page 1 of 4) (office.com)n/a FleetFleet[email protected]0117 970 8911Fleet – Electric Vehicles[email protected]0117 970 8911Fuel Cards – Lex Autolease[email protected]03448 111 677Fuel Cards – Allstar Fuel Cards[email protected]03070 419 5165 ITITVia Teams – MitieITServiceDeskChatIT Self-Services: https://mitie.service-now.com/sp0141 278 5555IT Escalations[email protected]0141 278 5555Information Security[email protected]n/a FinanceExpenses – for new accounts or any expenses queries [email protected]0117 322 1535TMC – The Mileage Consultancy[email protected]01270 522757CTM (Clarity Travel Management) – travel booking support[email protected]0141 223 1745Finance Service Desk’MiFin’https://genpactcoraqueryhelpdesk-mitie.force.com/login[email protected]n/a The Mitie Foundation General Foundation [email protected] Giving Back[email protected] Back to the top of page
