Duration: Two-year fixed-term contract
Trafford Housing Trust (THT) is a profit-for-purpose housing association with a mission to make society fairer for everyone.
Our vision is that everyone deserves a quality home that provides them with the opportunity to live a better life. Our purpose is to provide homes and neighbourhoods everyone can be proud of.
We put our customers at the heart of everything we do. That’s why, as well as building and managing quality homes, we look after the families that live in them and their community.
Is this a mission you’d love to have a helping hand in? We’re looking for an apprentice who is enthusiastic and keen to learn and develop their skills in housing.
What do Neighbourhoods do?
We assist customers with all aspects of their home, from making sure they live in a safe environment to help should they have problems or need additional support because of extra care needs, plus customer engagement. We also deal with enforcement if people aren’t doing what they should be doing, whilst also trying to find the best solution for everyone.
The Role
The duration of the role is a 2-year fixed-term contract to cover the length of the apprenticeship programme.
The Housing Officer (Decant Support) Apprentice will work with the Neighbourhoods team to support/assist our customers move home because of the re-development of a neighbourhood. You will be working alongside THT departments and our wider partner agencies to ease the process.
On this apprenticeship, you will undertake a Housing and Property Management Level 3 programme to support your development and chosen career path.
The main duties of the role include:
- To liaise with colleagues and other stakeholders to give or find information to resolve problems
- To build and develop strong relationships with partner agencies
- To provide accurate, good quality and timely advice and assistance to all applicants
- To understand and contribute to the achievement of performance targets for the rehousing service and produce statistics as needed
- Attend project meetings, as required, gaining information on the progress of the decant programme
- To support the Decant Coordinator to carry out all necessary tasks to ensure that the process of decanting a customer from one property to another is as easy as possible
Whilst undertaking your learning programme, your manager will help guide your development and day-to-day work. A mentor will provide extra support throughout your role. You’ll be working alongside experienced colleagues to learn hands-on work-based skills.
We’re a Disability Confident organisation and if you require any reasonable adjustments, please let us know if advance
The Candidate:
We look for the following in all our apprentices:
- Good standard of education, ideally GCSE’s in English and Maths, Grade C / Grade 4 or above
- Enthusiasm for the role and THT
- Good communication skills, both orally and written
- Ability to work independently, as well as being a good team player
- Good organisational skills
- Good problem-solving skills
- Willingness to learn and grow
In addition, the following skills/experience are desirable for the role:
- Good customer care skills
- Empathy and understanding to communicate with people from a variety of backgrounds
We’re actively building diverse teams and encourage applications from everybody. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
We’re a Disability Confident organisation and if you require any reasonable adjustments, please let us know if advance.
What we can offer you:
We encourage a healthy work/life balance with family-friendly policies and an attractive benefits package for employees, as well as a competitive and transparent system of pay and reward. These benefits include:
- Excellent training and development opportunities
- Access to the Social Housing Defined Contribution pension scheme
- Free Trafford Leisure Gym Membership
- Access to Westfield Health Plan
- Annual leave allowance of 31 days per annum
Interested? If so, please complete your application. Good luck!
Closing date for applications is the 25th February 2022
Please note we reserve the right to bring the closing date forward if we receive sufficient applications.