You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For passengers requiring additional assistance services please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include walking sticks and wheelchairs.
• To obtain mobility aids please contact security staff or the information desk.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a quiet room located in the check-in area, to the right of the desks. The key may be obtained from the information desk.
• If you require assistance, please make arrangements prior to arrival through your airline.
  Loganair can be contacted on 0344 800 2855 or at [email protected].
• Airline staff will guide you through the procedures required with regards to mobility equipment and with regards to motorised equipment.
  Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft, particular for Inter-Island services.
  The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
• Drop Off / Pick Up Zones and Disabled Parking Bays:-
  There is a drop off / pick up zone outside the terminal in the main car park.
  There are 6 disabled parking spaces within the car park.
  For help and assistance from the car park please ring 01856 886 210.

You are on Disembarking the Aircraft. Skip to the next section.

Disembarking the Aircraft

• The route across the apron is level with concrete paving.
• The arrivals gate for inter-island flights is to the right. The route from the aircraft to the Inter-Island arrivals gate is by a concrete path with a slight incline. There is a dropped kerb to the path at the apron.
• The main arrivals gate is in the centre. The route from the aircraft to the arrivals gate is by a concrete path with a slight incline.
• The accessibility of the aircraft varies according to the individual aircraft, provider or airport. Please contact the airline prior to booking for more information.
• Disembarking the aircraft may be by airstair and/or steps for smaller aircraft or via mobile ramp (Aviramp) for larger aircraft, depending on individual needs, or wind and weather conditions.
• Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted egress from the aircraft.

You are on Outside Access (Main Arrivals Gate). Skip to the next section.

Outside Access (Main Arrivals Gate)

• This information is for the entrance located in the centre of the main terminal.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 87cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 78cm.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.

You are on Outside Access (Inter-Island Arrivals Gate). Skip to the next section.

Outside Access (Inter-Island Arrivals Gate)

• This information is for the entrance located to the right of the main terminal.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 89cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 87cm.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located to the right as you face the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The width of the ramp/slope is 123cm (4ft).

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The baggage reclaim carousel is to the left as you exit the main arrivals gate.
• There are 1 baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• The seats do not have armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout the arrivals hall.

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• Circulation View
  • The type of flooring in this area is carpet, vinyl, tiles and stone.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a mixture of seating with and without armrests at regular intervals.
  • There is not designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures and arrivals information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the arrivals area.

You are on Passenger Services (Information Desk). Skip to the next section.

Passenger Services (Information Desk)

• The counter is located in the arrivals hall, on the left past the baggage claim.
• The counter is approximately 20m (21yd 2ft) from the main arrivals gate.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is high (95cm - 110cm).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 72cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is not a bell to attract attention.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing system is available only on request.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
• The type of flooring in this area is vinyl.
• A stair climber may be used to assist passengers on and off the aircraft as required.
  There is a mobile ramp (Aviramp) for access to larger planes.
  Assistance can be obtained from the aircraft, through arrivals and baggage claim through to the car park.
  Wheelchairs are available in the terminal available for use at any time.
  There is an accessible toilet in the main terminal waiting area.
  A defibrillator is located at the information desk.
  There is Blue Badge parking in the car park.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Eating and Drinking (Café/Bar). Skip to the next section.

Eating and Drinking (Café/Bar)

• The following information is for the café/bar.
• The café/bar is located in the main terminal, to the right as you enter via the main arrivals gate.
• There is step-free access to the café/bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (87cm - 94cm).
• There is not a lowered section of the counter.
• The height of the tray counter/rail is 85cm.
• There is a hearing assistance system.
• The system is a portable loop.
• The hearing assistance system is signed.
• Staff are not trained to use the hearing system.
• There is step-free access within the café/bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is carpet and vinyl.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 15m from the entrance/opening.
• The nearest table is approximately 5m from the till/counter.
• The distance between the floor and the lowest table is 45cm.
• The distance between the floor and the highest table is 70cm.
• The standard height for tables is 70cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• There are hand held menus and menu boards/signs available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are moderate to good.

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• Comments View
  • The bar height is 109cm.

You are on Shop(s). Skip to the next section.

Shop(s)

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• Shop Entrance View
  • In the main concourse, next to the café, to the right as you enter via the arrivals gate.
  • There is step-free access at this entrance/opening.
  • There are no doors leading into the shop(s).
  • The width of the door(s)/opening leading into the store is 150cm.
• Comments View
  • Purchases from the shop are paid for at the café till point adjacent.

You are on Accessible Toilet(s) (Main Terminal - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Main Terminal - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right as you enter from the main arrivals gate, beyond the café and bar.
  • This accessible toilet is approximately 35m (38yd 10in) from the main arrivals gate.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 158cm x 268cm (5ft 2in x 8ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • The height of the light switch/pull cord is 137cm from floor level.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 79cm (2ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm did not sound when tested.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 141cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 51cm (1ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 109cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • There is a dropdown seat at a height of 45cm in the cubicle.

You are on Standard Toilet(s) (Main Terminal). Skip to the next section.

Standard Toilet(s) (Main Terminal)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right as you enter the main arrivals gate, beyond the café and bar.
  • The female and male toilets are approximately 35m (38yd 10in) from the main arrivals gate.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Baby Change). Skip to the next section.

Parent and Baby Room (Baby Change)

• There is a parent and baby room for public use.
• The parent and baby room is located to the left as you enter the main arrivals gate, beyond the information desk, next to the check-in desks.
• The parent and baby room is approximately 35m from the main arrivals gate.
• There is step-free access into the parent and baby room.
• Staff do need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 83cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is twist/turn.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • A key from the information desk is required for entry.

You are on First Aid Room / Quiet Room. Skip to the next section.

First Aid Room / Quiet Room

• The room is located in the main concourse to the right of the check-in desk area.
• The door is greater than 75cm wide. It requires a key which may be obtained from the information desk.
• The room has seats with and without armrests and a low coffee table.
• There is a wash basin 80cm high with twist/turn taps.
• There is not a 150cm by 150cm turning space without moving furniture.
• There is a fixed height treatment bed, 76cm high, 180cm long, with an adjustable head rest.
• Privacy screens are available.

You are on Car Rental Desk(s). Skip to the next section.

Car Rental Desk(s)

• The car rental desk(s) is/are located to the right of the main exit.
• The car rental desk(s) is/are clearly signed.
• There is step-free access to the car rental desk(s).
• The height of the car rental desk(s) is/are high (95cm - 110cm).
• There is not a lowered section at the car rental desk(s).
• There is not a hearing assistance system at the car rental desk(s).
• There is a member of staff available to assist with bags at the car rental desk(s).

You are on Exit (Main). Skip to the next section.

Exit (Main)

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• Exit View
  • This information is for the exit located straight ahead as you enter the main arrivals gate, past the baggage claim.
  • The exit area/door is not clearly signed internally.
  • The exit is ramped/sloped.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 185cm.
  • There is not a member of staff available for assistance at this exit.
• Ramp/Slope View
  • The ramp/slope is located beyond the left and right exits.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
• Comments View
  • There are two exits from the exit lobby.
  • The exit to the right has a ramp with a very easy incline, however, in inclement weather, this exit/entrance may not be used.

You are on Airport Parking. Skip to the next section.

Airport Parking

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• Parking View
  • The car park is located adjacent to the airport terminal building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system at the entrance.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 6 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • There are not help points available within the car park.
• Paying and Booking View
  • There are parking charges for the car park.
  • Parking is free for pick up and drop off.
  • Parking is free for pick up and drop off for 2 hours.
  • Payment signs are provided.
  • Payment signs are located at the entrance to the car park.
  • Payment signs are clearly presented.
  • Payment machines are located inside the building and at the side of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • For information about booking airport parking please click here.
  • If parking has not been pre booked payment is due when exiting the car park.
• Exiting the Car Park View
  • The car park does have a barrier control system at the exit.
  • There is not a touchscreen at the exit barrier.
  • For assistance from the Blue Badge bays please ring 01856 886 210.
    Parking is free for Blue Badge holders and all hospital passengers.
    There is a child and parent parking bay next to the passenger drop off / pick up area. Standard parking charges apply.
    There is a day rate of £3 for parking.
    Exemptions apply for NHS passengers, Inter-Island travellers, Blue Badge Holders and for compassionate travel. Please obtain an exit ticket from the information desk.
    To pay please use the pay machine in the foyer or in the car park, where you can pay by cash, card or contactless. Payment can also be made at the exit barriers.

You are on Pick up and Drop Off Points. Skip to the next section.

Pick up and Drop Off Points

• There is a/are clearly marked pick up point(s) available.
• The pick up point(s) is/are located in the main car park opposite the terminal building, to the left of the Blue Badge parking.
• The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• There is some tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).