Elemental - Social Prescribing Software
Elemental, an award-winning Social Prescribing platform, helps organisations to demonstrate real value and impact from their community investment activity.
Elemental offers a range of digital social prescribing solutions designed to support self-care and independence for patients/citizens, making it easier to make, manage, track and measure the impact of community investment.
Features
- Two-way integration with GP software systems (EMIS, SystmOne & Vision)
- Integration with Mental Health ERP Software Rio by Servelec
- Integration with ERP Care Case Management Software Rio by Servelec
- Inbuilt Directory of Services and API integrating with other Directories.
- Fully flexible referral pathway to suit your Social Prescribing Programme
- Case Management System for Referral Handler (Social Prescribing Link Workers)
- Analytics Module (Reports, Dashboards & Data Export)
- Attendance Tracker (for Patients/Citizens when attending community activities)
- Monitoring Tools (to include PAM, ONS4, MyCaw)
- Fully responsive to accommodate a range of screen sizes.
Benefits
- Frees Clinicians time by sending direct referral to local SP-Hubs
- Helping Patients/Citizens better understand health risks using validated monitoring tools
- Measure health and wellbeing of Patients/Citizens and impact over time.
- Generate bookings with providers using a Patients/Citizen personal calendar
- Connect patient health risks to specific interventions in their community
- Facilitate, track and measure attendance rates
- Cross reference health journeys against specific and cohort health risks
- Provide analytics to justify commissioning
- Improve staff efficiency
Pricing
£4,000 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 9 2 0 6 5 3 5 8 9 7 7 7 6 4
Contact
The Access Group
Natalie Giles-Grant
Telephone: 01206322575
Email: Natalie.GilesGrant@theaccessgroup.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
-EMIS (Social Prescription Connector within EMIS Web)
-SystmOne (Social Prescription Connector within SystmOne)
-Vision (Social Prescription Connector within Vision)
-Rio (Social Prescription Connector within Rio)
-Mosaic (Social Prescription Connector within Mosaic)
- Insignia Health (Patient Activation Measure (PAM) Within Flourish System) - Cloud deployment model
- Public cloud
- Service constraints
- No, the system is compatible with all modern browsers (that is supported by the vendor), although Chrome is recommended. There are no additional plug-in requirements.
- System requirements
- Requires a modern browser (that is supported by your vendor)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 2 hours during normal working hours (9am-5pm Monday - Friday).
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We have developed a range of support plans for our customers;
1 ) Our online Knowledge base and Community service plans are available to all our clients. We have made significant investment in our client support tools.
2) Our Customer Success portal provides around the clock access to log incidents, browse articles and videos to find solutions.
3) Our Support teams are available Monday -Friday 9am-5pm (or 8am-6pm on Standard/Premium) On these plans P1 cases are responded to in 1 hour.
Please refer to https://www.theaccessgroup.com/en-au/customer-success-plans/ for further details - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We provide a blended learning environment which is delivered through a combination of;
- Online training webinars
- Facilitated E-learning training
- Face to Face training workshops
- Online support via our integrated customer support platform Zendesk
- Email support
- Telephone support.
Users will have access to our state of the art Online Learning Academy (OLA) and our dedicated training team to ensure users are comfortable and confident in utilising the platform in relation to their user roles.
There are 4 types of user training:
-Referral Agent: 1 hour recorded tutorial and cheat sheets.
-Referral Handler: 4 hours Self Learning + 5 Hours Online Live Facilitated Learning.
-Super User: 2 hours recorded tutorial and cheat sheets. Online Live Facilitated Workshop also available.
-Community Provider: 1 hour recorded tutorial and cheat sheets.
Users can access the OLA for helpful resources such as videos, cheat sheets and recorded tutorials. Access to the OLA is available 24/7.
In addition we carry out community development tasks that engage the community in which the social prescribing platform will be used. This includes; - Mapping of community assets - Stakeholder community engagement workshops. This allows us to define a shared vision with partners and stakeholders. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- At the end of a contract period the user will email us and their data will be compiled and sent to them in an encrypted CSV file.
- End-of-contract process
-
At the end of the contract process, all data will be provided to the client in the form of an encrypted CSV file. This is included in the cost of the annual software license fee.
Any requests to transfer the data in a different format will be considered but there may be an additional cost associated with this.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Yes, the platform layout is responsive and will adapt to display on a range of mobile and desktop screens.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
-
Elemental’s award-winning platform is easy to use, cloud-based, and responsive that;
-Measures the uptake and impact of social prescribing
-Tracks user journeys
-Measures the impact on the person, the community and the health and social care system
-Delivers on national/ regional and local community health strategies
Elemental’s platform has several USPs. The most significant is that its a fully integrated 5-way system, linking;
1-Referral Agents (Typically health and social care professionals, other examples include Housing, Fire Service, Police Service, etc)
2-Referral Handlers (Typically Social Prescribing staff)
3-Local providers of Social Prescribing interventions (Typically VCSE organisations)
4-Patients
5-Commissioners - Accessibility standards
- None or don’t know
- Description of accessibility
-
Elemental's service interface is available in the following ways to all users (as mentioned in above question), using an individual username and password for users. Different access points include;
-Via a web-browser
-Via a dedicated self-refer kiosk
-Via a customer Website powered by Elemental on the back-end
-Via EMIS Partner API within EMISWeb
-Via Elemental's own API to a variety of partner platforms (i.e. directory of services)
Users are supported digitally with Elemental right across the - Accessibility testing
-
Initial pilots have been carried out in small focus groups to date.
To note that for each new customer we complete a robust users requirements in partnership with the customer and in that user requirements, possible support services (such as assistive technology needs) are identified and agreed with with the customer. Therefore this is very much done on a case by case basis, dependent on requirements.
Additionally after user requirements are signed off the customers can at any time request additional service support needs via their named Account Manager who will manage the support request on behalf of the customer. - API
- Yes
- What users can and can't do using the API
-
We currently have an API service.
It provides User management (Create, Read, Update, Delete) and search features for registered and authorised users of our system via a REST interface. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
What can be customised?
The set up of the platform can be customised depending on:
- Who is making referrals. Referrals can be set to be received via the standalone platform or via several clinical systems/in house systems i.e. EMIS Web
- What they want to use the platform to capture. For example, the monitoring tools that the licensee wishes to use can be customised (Elemental has several commercial partnerships set up with companies like Insignia (PAM scores) Triangle (Outcomes star)).
- User functionality can be customised to ensure that the project pathways are managed and followed
- Reporting and KPIs can be customised per customer
How can users customise?
- Customisation is done within the hub management area of the platform for that particular licensee
Who can customise?
- Only those nominated as super users for that particular licensee hub can customise for the licensee
Scaling
- Independence of resources
- Proactive monitoring of the platform is provided using Rollbar. Where a server or other component is deemed to be nearing the threshold requiring additional resource the issue is rectified.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
We provide services metrics for our customers through a number of ways;
1) Via real time dashboards and reports within the Core Reports section of the Elemental Core platform as standard for all customers
2) Via an API (upon request) to for example in house IT/Analytics team to their assigned Commissioning Support Unit
3) Bespoke data export report (upon request) - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
There are several ways in which a user can export their data;
1) Via the data export tool - This enables users to get a full data export of all their data associated to the licensee in CSV format. To note: This facility will only be available for nominated users that has been signed off on by the customers
2) Via exporting to within reports. Within the Elemental Core platform users have access to a suite of Core reports. A feature of these reports is the ability to export to export selected reporting data a CSV or excel - Data export formats
-
- CSV
- Other
- Other data export formats
-
- Excel
- JSON (by request)
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Excel
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- In addition, all sensitive data transmitted within the Server’s VPC (Virtual Private Cloud) network is also encrypted. This is achieved by utilising field level encryption in any sensitive fields within the database.
- Data protection within supplier network
- Other
- Other protection within supplier network
- All platform data is secured on AWS (London, UK). Access to server instances is via secure ssh sessions. All confidential data is encrypted.
Availability and resilience
- Guaranteed availability
- Availability will be 99.5% within hours of operation as per our standard SLA.
- Approach to resilience
- Available on request.
- Outage reporting
- Elemental utilises industry standard monitoring solutions which immediately alert our teams to a service outage. Contact with customers is made via telephone and/or email to inform them.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We operate role profile based Access Control - based on least privilege access. This applies to all our services.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Other
- Description of management access authentication
- Access to servers is restricted using Public Key Authentication (a PEM certificate file securely stored).
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Centre for Assessment
- ISO/IEC 27001 accreditation date
- 16th December 2021
- What the ISO/IEC 27001 doesn’t cover
- Nothing is excluded from the Standard.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
-Data Security & Protection compliant
-Cyber Essentials Plus
-ISO:27001 certified
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All controls included within Annex A of the ISO27001:2013 standard. Statement Of Applicability (SOA) available on request.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
All processes and data are securely stored on AWS instances, and all confidential data is encrypted.
User access is over HTTP and is Username/Password protected. Multiple failed login attempts will lock users out of the system temporally to disrupt brute force attacks.
Multi-Factor Authentication has recently been released to existing and new customers.
Server logs are monitored and alarms set to flag suspicious activity. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
System logs, system load and response times are monitored for suspicious activity. Users can also contact us if they suspect something. If a compromise is suspected all senior staff are notified immediately. Senior engineers analyse the system.
Depending on the nature of the threat, we can blacklist the connection performing the attack temporarily close all incoming connections to protect the data.
All relevant parties are notified and report given as to what happened, and if any data was compromised. Our infrastructure response is within 2 hour in the SLA period 9am-5pm Monday–Friday. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We operate a robust incident management process in line with ISO27001:2013 Staff are encouraged to report all incidents using a pre-defined process using a form available on our Company Collaborate site Incident reports will be provided following forensics and closure.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Wellbeing
-
Wellbeing
Access places specific emphasis on the health and wellbeing of its staff and provides a “Well-being” hub in workspace that provides support for Mental Health, Finances, Social, Physical, Emotional and purpose. Assistance from Health Assured is available for all staff and there are training resources for “working in the new normal” and “Mental health and wellbeing” . Access also has “well-being” champions throughout the organisation. This is supported by monthly employee “check in” surveys and offers of flexible working for staff to meet caring commitments.
Pricing
- Price
- £4,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No