Training / Event Details
Complaints management
Complaints management
Outline
We have worked with specialists in safeguarding, child development and education to ensure our content and examples are up to date with current research evidence, good practice and the latest legislative and policy changes.
Description
This session will cover:
- receiving and responding to allegations, complaints and concerns
- the key considerations to enable effective management of complaints
- the important distinction between concerns, allegations and complaints.
- the policy and legal framework with an emphasis on roles and responsibilities when managing complaints;
Booking Information
Please book your place via BESS
Audience
We look forward to welcoming you at this event.
06 Jul 2021 11:45 - 13:15
(requires login)
Education Safeguarding Training
Contact Provider
Date and Time
06 Jul 2021 11:45 - 13:15
Trainer
Micho Moyo
