Training / Event Details
Complaints Management for Governors
Outline
All schools are legally required to have a procedure in place that allows complaints to be dealt with fairly, openly and promptly. This training module will highlight the good practice that helps prevent complaints from escalating, as well as the most challenging aspects of complaints management.
This training session is delivered online using Microsoft Teams.
Description
- Manage concerns before they become complaints.
- Understand statutory requirements and relevant guidance.
- Apply the process of dealing with complaints.
- The role of Governors as investigator or commissioner of investigation into a complaint
- Understand the role of the GB in a complaints panel.
- Know the role of complaints panel proceedings.
- Describe how to manage serial and consistent complaints.
Booking Information
Please NOTE that a week before the training takes place each confirmed delegate will receive by email the LINK enabling him/her to join the session.