Training / Event Details
Complaints Management for Governors
Understand the nature of complaints and how to manage them
Outline
Aimed at: Governors appointed to review the handling of complaints under the school’s adopted complaints procedure.
All schools are legally required to have a procedure in place that allows complaints to be dealt with fairly, openly and promptly. This training module will highlight the good practice that helps prevent complaints from escalating, as well as the most challenging aspects of complaints management.
This training session is delivered online using Microsoft Teams.
All schools are legally required to have a procedure in place that allows complaints to be dealt with fairly, openly and promptly. This training module will highlight the good practice that helps prevent complaints from escalating, as well as the most challenging aspects of complaints management.
This training session is delivered online using Microsoft Teams.
Description
By the end of the session, you will be able to:
- Manage concerns before they become complaints.
- Understand statutory requirements and relevant guidance.
- Apply the process of dealing with complaints.
- The role of Governors as investigator or commissioner of investigation into a complaint
- Understand the role of the GB in a complaints panel.
- Know the role of complaints panel proceedings.
- Describe how to manage serial and consistent complaints.
Booking Information
Delegate Cost: FREE for subscribers to our TRAINING offer, £60 for subscribers to our SERVICE offer ONLY, £85 for non-subscribers to EITHER offer.
Please NOTE that a week before the training takes place each confirmed delegate will receive by email the LINK enabling him/her to join the session.
Please NOTE that a week before the training takes place each confirmed delegate will receive by email the LINK enabling him/her to join the session.
SCHOOL AND GOVERNOR SUPPORT (S&GS)
Contact Provider
Date and Time
04 Jul 2023 17:30 - 19:30
Trainer
Moira Gilligan
