Key Performance Indicators (KPIs) for government’s most important contracts
A list of central government’s most important contracts, also showing up to four relevant Key Performance Indicators (KPIs) for those contracts, and the performance of the vendor against those KPIs.
Documents
Details
Published as part of the government’s commitment to increase transparency in the delivery of public services. The list will be updated as data becomes available.
Notes
- The published data represents a snapshot of up to four most relevant KPIs for the period shown and does not represent a comprehensive assessment of the performance of the service, the contract or the supplier.
- Each KPI has been rated as one of the following:
- Good – the supplier is meeting or exceeding the KPI targets that are set out within the contract.
- Approaching Target – the supplier is close to meeting the KPI targets that are set out within the contract.
- Requires Improvement – the performance of the supplier is below that of the KPIs targets that are set out within the contract.
- Inadequate - the performance of the supplier is significantly below that of the KPIs targets that are set out within the contract.
- Recorded elsewhere - data that is published by the department separately (link provided in Comments).
- “Other” in the Performance Analysis may include a KPI that was not used during the period and was still active, a service that was temporarily suspended or a contract that is being handled by another department.
- Contracts that are in their mobilisation phase are not included in datasets published from November 2020 onwards until the procured service is live.
- Expected KPI Return figures are updated when new in-scope contracts are identified.
- The information is owned by the contracting authority identified in the data file and any queries on this information should be sent to them. Details can be found in Departments, agencies and public bodies.
- DfID and FCO merged to create FCDO on 02 September 2020.
- From the October-December 2020 data, published in May 2021, data is listed by KPI and not by contract.
Additional Transparency Resources
The quarterly KPI data provided is in addition to other performance data provided by departments under existing transparency initiatives which cover different time periods (e.g. annual data) or measure service performance at a level higher than a single contract. Some examples include:
Last updated 3 April 2024 + show all updates
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Added the files: Data for July to Sept 2023 excluding Ministry of Justice Data for July to September 2023 for Ministry of Justice
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Added the documents: Data for July to September 2023 excluding Ministry of Justice Data for July to September 2023 for Ministry of Justice
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Added the documents: Data for April to June 2023 excluding Ministry of Justice Data for April to June 2023 for Ministry of Justice
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Added the documents: Data for January to March 2023 excluding Ministry of Justice, Data for January to March 2023 for Ministry of Justice
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Updated document: Data for October to December 2022 excluding Ministry of Justice.
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Added the documents: Data for October to December 2022 excluding Ministry of Justice, Data for October to December 2022 for Ministry of Justice
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Updated the document: Data for July to Sept 2022 excluding Ministry of Justice as it was missing entries for DWP
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Added document: Data for July to Sept 2022 excluding Ministry of Justice
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Added the following documents: Data for Jul to Sept 2022 excluding Ministry of Justice, Data for Jul to Sept 2022 for Ministry of Justice.
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Replaced the file - Data for April to June 2022 excluding Ministry of Justice, as the previous version had incorrect data from technical issues from the GCF app. Also attached the file: Data for April to June 2022 for Ministry of Justice
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We have shared more information than required. We have gone over and above what was published on the last quarter and we have amended to reflect uniformity in the data sets.
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The file 'Data for April to June 2022 for Ministry of Justice' was removed as it was found to have duplication of data within the published KPI's for MOJ. This will be replaced with a corrected version.
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Added: Data for April to June 2022 excluding Ministry of Justice Data for April to June 2022 for Ministry of Justice
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Added: Data for January to March 2022 excluding Ministry of Justice Data for January to March 2022 for Ministry of Justice
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KPI information for October to December 2021 added.
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KPI information for July to September 2021 added
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KPI information for April to June 2021 added
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KPI information for January to March 2021 added.
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KPI information for October to December 2020 added.
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MOJ Jul-Sep 2020 data uploaded
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New data for Jul-Sep 2020. Additional Apr-Jun 2020 DfE contracts added.
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New April-June 2020 dataset for MOJ
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Updated KPI datasets for Jan-Mar 2020 and Apr-Jun 2020.
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Data updated for January to March and April to June 2020 to include KPI information from the Department for International Trade.
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Minor changes
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Updated with publication of data for the quarter April to June 2020 alongside further January to March 2020 data.
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First published.