Updates on Industrial Action

The RMT and Aslef unions balloted members at Network Rail and train operating companies to vote for strike action in a dispute over pay and terms and conditions.

Negotiations continue to take place on a national basis with the Aslef union. The RMT union has recently opened a referendum for voting on the latest pay deal for members, set out in a Memorandum of Understanding (MOU) following negotiations between industry representatives and the RMT leadership. The MOU sets out a process for a mutually agreed way forward to resolve the dispute.

This web page will be continually updated when strike dates are announced by any of the unions involved.

Yes, please visit the original point of sale to claim your full refund. If you purchased from GWR, please visit our Refunds and compensation page. 

Our Refund policy will remain in place and we will update this page with more information as the current situation changes.

You can claim compensation through our Delay Repay scheme for days where you are unable to use your season ticket due to strike action.

Yes, we put ticket easements in place allowing people with tickets valid for strike days to travel on the day before and for a period after the strike action. Exact details will be updated on this web page.

Alternatively you can claim a refund from the company who originally sold you your ticket.

Please feel free to use the remaining days' worth of travel on alternative days that fall within the ticket validity; or if you are unable to do so you'll be able to surrender the Flexi Season for a refund on any unused days' travel. Please see above for details of how to claim compensation for season tickets.

Unfortunately, you will need to claim a refund on your rail ticket and purchase a separate bus ticket.

No, peak time restrictions remain in place throughout the week.

Passenger assistance is still available from stations where trains are operating, and we strongly recommend booking assistance in advance.

Find out more about Passenger Assist.

While we have restricted the sale of Advance tickets throughout a strike period, customers who have already purchased an Advance ticket for travel on strike days are able to travel either on the day before, and for a period after the strike action. Exact details will be updated on this web page.

Ticket vending machines at stations may also be turned off on strike days at stations where trains are not able to operate, and people wishing to purchase tickets can do so online; using the GWR app, or at staffed stations.

If you hold an Advance purchase ticket for travel on non-strike days and your train is cancelled, you can travel on another service as close as possible to your booked time. Or if you choose not to travel you can claim a refund.