Changes to Services

For information about individual services, please visit our main A-Z of Services or contact our General Enquiry Line on 0300 3030 243.

NHS24 - 111 Service for urgent health advice out of hours

111 Service

The NHS 24 111 service provides urgent health advice out of hours, when your GP practice or dentist is closed. It's sometimes referred to as 'unscheduled care services'. This means that the service is there for you, in the out of hours period when other sources of support such as your doctor or dentist are closed. NHS24 deal with the majority of calls during:

Monday to Thursday, 6.00pm to 8.00am
6.00pm on Friday to 8.00am on Monday

People across Scotland can access the service, on landlines and mobile phones free of charge, using a number that is short and easy to remember.

When to call 111

You should only phone call 111 if you're too ill to wait until your GP practice reopens.

Medical emergencies

If you think that someone's life is at risk you should call 999 immediately. The 111 service isn't suitable for medical emergencies. NHS24 have direct links to the Scottish Ambulance Service, so if you call them and they think that you need an ambulance, they can get you one.

Alternatives to calling

Self-help guide

If you 're looking for advice on treating common health problems why not consult self-help guide? You may find an answer to your question here without having to call.

National Services Directory

To find health services near you, visit the National Services Directory on the NHS inform website. You can search for:

A&Es and minor injuries units
Dental services
GP practices
Health and wellbeing services
Hospitals
Opticians
Pharmacies
Sexual health clinics

NHS inform

More detailed health and care information can be found through the health information service: NHS inform.

Your local community pharmacy

You might be advised to see your local community pharmacist. They can help with the treatment of many minor ailments and they can also make emergency supplies of certain prescription medicines in certain circumstances.

Medication

NHS 24 can't prescribe new medicine over the phone and do not deliver medicine to your home. If you've run out of medication, your local pharmacist may be able to help you, depending on the type of medication you require. If you've run out of methadone or any other substitution therapy then you need to wait until your own GP or the pharmacy (chemist) you normally attend is open again. More information can be found within the 'accessing medicines' self-help guide on the NHS inform website.

NHS Inform - Scotland's health information service

Phone NHS inform on 0800 22 44 88 or visit the NHS Inform website for information on:

You can assess your own symptoms using their Self-help guides. Just pop your address into their services directory to find your local healthcare services including A&E, minor injury units, hospitals, GP practices, pharmacists, dentists, opticians (optometrists), sexual health clinics and health and wellbeing services.

Visiting Restrictions

See information about

Change in the Guidance on the use of face coverings in health and social care settings in all NHS Lanarkshire premises

From May 16 2023, NHS Lanarkshire will introduce the latest Scottish Government guidance on the use of fluid resistant face masks and face coverings.

The latest guidance has advised that the current guidance on the use of fluid resistant face masks and face coverings within health and care settings for staff, patients and visitors can now be stood down.

Patients and visitors will no longer be asked to wear face masks unless there is a risk of transmission from an individual who presents with respiratory symptoms. However, patients and visitors may still choose to wear a face covering as a matter of personal choice.

The new guidance covers all hospitals, health centres, community sectors, primary care facilities and care homes.

Earlier this month the World Health Organisation declared that the Covid-19 global health emergency in relation to the pandemic was over. Although Covid-19 continues to spread, transmission rates are lower and the virus is currently milder than at earlier stages in the pandemic resulting in a reduction in severity of illness and hospitalisation.

The Scottish Government has weighed up the risks of harm from Covid-19 against the impact masks and face coverings can have and the decision recognises that Scotland has moved to a much calmer phase of the pandemic.

Fluid resistant face masks will continue to have a purpose within health and social care settings. However, we are in a position now where they should only be worn where there is a risk of transmission of respiratory infection from a symptomatic individual and not for the duration of a working shift.

Vaccination remains the greatest protection against COVID-19 and we continue to encourage all those eligible for the spring booster to get vaccinated.

Emergency Departments - Limits to people waiting

In response to the coronavirus (COVID-19) outbreak, we’re limiting the number of people waiting or receiving treatment in our emergency departments. Only in exceptional circumstances will anyone be allowed to accompany the patient.

Your support and cooperation in implementing this is very much appreciated.

Pharmacy Opening Times

Through Scotland’s Service Directory you can find the names, addresses, opening times and service details for Pharmacies in Lanarkshire.
With current Public Health advice around COVID-19 some services may be operating different opening times from that stated on the service directory or may be closed temporarily.