Online Repair Form
Repair Form
Defect description and further details
Please complete a form for each product. For service covered under warranty, please attach a copy of the purchase receipt and warrant document.
A detailed description of the supposed defect helps us to speed up the repair.
Customer data
Salutation*
Mr.
Ms.
Phone*
First Name*
Name*
Street, No*
Zip code*/Town*/State
Country*
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, the Democratic Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italien
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Republic of Korea
Republic of South Africa
Romania
Russian Federation
Rwanda
Réunion
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Saint-Barthélemy
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syrian Arab Republic
São Tomé und Príncipe
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States Minor Outlying Islands
Uruguay
USA
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Island
Email*
Product Data
Error Cause/Defect
Lens Type (e.g. “Planar T* 1,4/50 ZF”)*
Damaged caused by dropping or impact
Water damage
Sand damage
Fungus
Barrel damaged
Focus mechanism damaged
Poor Image Quality
Iris mechanism damaged
damaged
Optical elements damaged
Accessories damaged
Modification
Clean & Check
Electronics damaged
Issue already reviewed with customer service
Apo Sonnar T* 2/135
Batis 1.8/85
Batis 2.0/25
Batis 2/40 E
Batis 2.8/135
Batis 2.8/18
Biogon T* 2.8/21 (black)
Biogon T* 2.8/21 (silver)
Biogon T* 2.8/25 (black)
Biogon T* 2.8/25 (silver)
Biogon T* 2.8/28 (black)
Biogon T* 2.8/28 (silver)
Biogon T* 2/35 (black)
Biogon T* 2/35 (silver)
C Biogon T* 2.8/35 (black)
C Biogon T* 2.8/35 (silver)
C Biogon T* 4.5/21 (black)
C Sonnar T* 1.5/50
C Sonnar T* 1.5/50 (silver)
C-Biogon T* 4.5/21
Distagon T* 1.4/35 (black)
Distagon T* 1.4/35 (silver)
Distagon T* 1.4/35
Distagon T* 2.8/15 (black)
Distagon T* 2.8/15
Distagon T* 2.8/21
Distagon T* 2.8/25
Distagon T* 2/25
Distagon T* 2/28
Distagon T* 2/35
Distagon T* 3.5/18
Distagon T* 4/18
Loxia 2.0/35
Loxia 2.0/50
Loxia 2.4/25
Loxia 2.4/85
Loxia 2.8/21
Makro-Planar T* 2/100
Makro-Planar T* 2/50
Milvus 1.4/25
Milvus 1.4/35
Milvus 1.4/50
Milvus 1.4/85
Milvus 2.0/100M
Milvus 2.0/135
Milvus 2.0/35
Milvus 2.0/50M
Milvus 2.8/15
Milvus 2.8/18
Milvus 2.8/21
Otus 1.4/100
Otus 1.4/28
Otus 1.4/55
Otus 1.4/85
Planar T* 1.4/50
Planar T* 1.4/85
Planar T* 2/50 (black)
Planar T* 2/50 (silver)
Sonnar T* 2/85
Tele-Tessar T* 4/85 (black)
Tele-Tessar T* 4/85 (silver)
Touit 1.8/32
Touit 2.8/12
Touit 2.8/50
Zeiss Ikon body (black)
Zeiss Ikon body (silver)
Mount
C/Y
E
EF
F
LPL
M
M42-I
M42-IR
MFT
PL
Z-M42-IR
ZE
ZF
ZF.2
ZF.2-I
ZM
ZV
Serial Number (usually at the front ring of your lens)*
Camera model
Canon APS-C
Canon full frame
Fuji APS-C
Leica
Nikon APS-C
Nikon full frame
Olympus
Panasonic
Sony APS-C
Sony full frame
Voigtlaender
Please fill in form first and click on button “submit”. You are able to upload photos showing clearly defect of your lens on the second page
Error description:
Following accessories are attached to the shipment:
Original box
Front cap
Rear cap
Shade
Filter
Further accessories:
Following documents are attached to the shipment:
Receipt
Original warranty card
Registration for extended warranty
Registration number:
Repair Order
I would like to have a quotation
Repair service can be processed up to 150€ (net price), plus shipping, otherwise I will receive a quotation
Repair service can be processed up to 300€ (net price), plus shipping, otherwise I will receive a quotation
I would like to have repair service covered by warranty. The required documents are attached
Please consider:
We charge a fixed rate of 35 euros incl. VAT and plus freight charge for the effort of quotation in case of refusal. After sending out quotation our obligation of custody ends after 2 weeks. In case of not receiving either confirmation nor refusal of quotation within this period of time we are obliged to send the unrepaired product back and charge all upcoming cost.